Functional responsibilities

• Perform statistical-econometric analyses.

• Develop and implement modules and improvements in the analysis models. 

• Generate metrics and indicators to analyze results, which support management, designing and preparing descriptive, understandable reports on functioning and revenue, suggesting ways to measure the operational environment, data extraction and analysis of KPIs.

• Provide support to the operational teams to ensure results and adequate responses to end users, calculating the earnings and profitability of the operations performed to help develop the Client Organisation's business.

• Exploit databases and monitor and plan the client's research and field studies, controlling information and supervising the quality objectives perceived.

• Support the monitoring of the correct implementation of initiatives aimed at improving the variable under analysis.

• Identify improvement opportunities, from an economic, operative and functional standpoint, assessing the impact on the income statement, viability and predictions. Profile required

  
  

  Professional qualifications/Specific knowledge:

  
  

  • Minimum studies: University training in Economics, Business Studies, Statistics, Mathematics or similar. In its absence, knowledge will be demonstrated through extensive experience in the performance of similar functions.

  • Knowledge/Specific training in Results Analysis Systems and/or Applied Statistics.

  
  
  

  Information technology:

  
  
  

  • Office package: Excel – High level; Power Point – Intermediate level; Word – Intermediate level.

  • Statistical packages: Minitab, SPSS, etc. High level.

  • Databases: High level.

  • Communications: Email - Intermediate/High level.

  
  

  Languages:

  
  

  • English: C1 - Threshold or intermediate.

  
  

  Skills profile and required levels (core competencies):

  
  

  • Focus on Results. Level 3

  Defines objectives of his/her area, although has difficulties aligning them to strategic objectives of the organization, does not always work to improve his performance, nor makes necessary changes to his behaviour.

  
  

  • Analytical thinking and Problem solving. Level 2

  Breaks down problems or situations, synthesizes, structures and sorts the data and information to understand the situation and make decisions.

  
  

  • Planning and Organisation Capacity. Level 3

  Effectively establishes goals and priorities for own area or project implementation, defines the stages, actions, time and resources required to achieve the objectives. Uses mechanisms to monitor and control the status of the various stages and takes corrective actions when needed.

  
  

  • Focus on Quality. Level 3

  Has an adequate knowledge of own field, with a willingness to learn and implement improvements to optimize the results and the expected quality, respecting previous commitments, verifying the absence of errors, with demands and criticism to own work and that of others.

  
  

  • Team work. Level 3

  Shows interest in working as a team, is responsible for own work identifying its impact on the common objective, shows willingness to collaborate and is accessible, supports group decisions and participates in the creation of a respectful atmosphere.

  
  

  • Adaptability and Flexibility. Level 2

  Capability to follow procedures, apply defined rules and actions that imply some degree of change, understanding what favours the achievement of the objectives of their work, area or the Company in general.

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  • Integrity. Level 2

  Acts consistently and honestly, focusing on own work to be done, respecting others and taking responsibility for errors by incorporating behavioural company values.

  
  

  • Multitasking. Level 4 (Reporting only)

  Is great at multitasking at short and long term level. Is able to meet tight deadlines by effectively combining the tasks to be performed. Shows good time management skills when in relation to handling several longer term assignments at one time. 

  
  

  Motivational aspects - The profile which must be presented by employees:

  
  

  • Motivated by analytical and systematic work, with numeric and logical agility.

  • Remain motivated and keep a positive attitude under pressure.

  
  

  Previous experience:

  
  

  • External selection: Minimum one year's experience as a Data Analyst or in the performance of similar functions, and experience in companies belonging to the Contact Centre sector is an advantage.

  
  

  • Internal promotion: May originate from the post of Quality Analyst and/or Team Leader. May also originate from any post if he/she complies with the required profile.