Nikolaj Ovesen

Nikolaj Ovesen
CSR, Stockholm

Hi, I am Nikolaj. I was studying in Denmark and I felt that I needed a break. I have a friend who is actually my flat mate now who recommended the job at Transcom, so I moved here in January and started to work as a Service agent. My work is to help out customers who have problems. There is a rotation in our team; you can try every segment of the work.  We do calls, emails and social media. Social media part is very cool this is my favorite part.

The Danish team is great. The coworkers are fun, we always make jokes. Our team leader is very nice. He always knows what we need, he can be serious and he can decide when we need a little break. My favorite part of the job when you can make an impact on the customers, when they really appreciate what you are doing. The most challenging is to know how to turn an angry customer to a positive one. The keyword is good communication and understanding the customers, and to be able to represent a solution. You have to sound happy and positive, the customers can feel that you are motivated or not.

Transcom is a perfect place rise and grind, go abroad to have a fun period while you just work and earn money what you can spend on studies or exploring the world later. Stockholm is a beautiful city with a lot of studying and young people. Something is always going on here: concerts, festivals. For Danish people this can be a good experience to discover the neighboring countries. Transcom is a big company, so if you planning to stay you are able to move abroad again, of course you have to perform for this and grow within the company.