Hi, I am Nikolaj. I was studying in Denmark and I felt that I needed a break. I have a friend who is actually my flat mate now who recommended the job at Transcom, so I moved here in January and started to work as a Service agent. My work is to help out customers who have problems. There is a rotation in our team; you can try every segment of the work. We do calls, emails and social media. Social media part is very cool this is my favorite part.