Technical and Customer Service Representative (USA)

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Technical and Customer Service Representative (USA)

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Technical  and Customer Support Representative  (Work At Home) - Internet Support

If you love exploring the ways technology helps you find smarter ways to do your favorite things, you’ll probably be great at sharing your knowledge with others as a work from home Technical and Customer Support Representative with Transcom. In this role, you will multi-task using several systems to effectively assist callers with billing questions, troubleshoot service issues, and provide support for a variety of customer and technical support needs related to their Internet service provider.

Our client is a global communications company that believes everyone and everything in the world can be connected and their mission is creating a world that inspires people to be connected virtually anywhere. In this position you will be assisting callers with their satellite Internet and TV service. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and supervisors.

 

Are you…

  • A natural customer advocate and you enjoy helping people?

  • Tired of long commutes and expensive transportation costs?

  • Looking to improve your work/life balance and have an interest in working from home?

  • Wanting to work for a company that rewards hard work and will help you grow your career?

 

If this sounds like you, we’ve got an exciting career opportunity for you!

We are offering an exciting career opportunity to work from the comfort of your home creating satisfying customer experiences by troubleshooting technical issues and providing product information through inbound phone calls.

What we offer you:

  • $10/hr starting wage with additional performance based incentives

  • 100% work at home, including paid training in a virtual classroom environment

  • Career growth opportunities

  • An opportunity to work for a company passionate about people who values you

  • Position as a Transcom employee

  • Improved Work / Life balance with paid time off (PTO)

  • Health Benefits for you and your family, including: medical, dental, vision

  • 401(k) Investment options with employer match opportunities

  • Opportunities to participate in community projects via Transcom Cares

 

Requirements:

  • You must be at least 18 years or older

  • High School Diploma or equivalent

  • Ability to successfully pass a criminal background check

  • Excellent English written and verbal communication skills

  • Previous call center and work at home experience is preferred but not required

  • Courteous, friendly and high level of professionalism

  • Ability to multi-task and navigate applications while talking to customers on the phone

  • Ability to thrive in a fast paced work environment

  • Able to actively listen to customer needs and demonstrate empathy

  • Strong computer knowledge and skill, including ability to accurately type 25 wpm

  • Ability to work a minimum of 32-40 hours a week; including weekends and holidays

  • Ability to work a variety of shifts influenced by current business needs; your schedule may include evenings, weekends, and holidays

  • Must live and work in one of the following states:

                            AL, AR, FL, GA, ID, IL, IN, IA, KS, KY, LA, MI, MN, MS, MO,
                        NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI


 

Home Office Requirements

  • Secure, quiet, distraction free work environment without any conflicting responsibilities during your scheduled work shift.

          (Conflicting responsibility may include caring for a family member).  

  • Reliable DSL or Cable Internet that is hardwired into a modem/router via ethernet

         (Dial up, Wireless or Satellite internet service cannot be used)

    • Minimum download speed 5 Mbps

    • Minimum upload speed 2 Mbps

    • Ping less than 100 ms

  • Ability to provide a wired USB headset and webcam

  • A windows desktop or laptop computer that meets below minimum requirements:

    • Minimum CPU Clock Speed – 1.5 GHz (1500mhz)

    • Compatible processor (2 cores of higher)

Incompatible Intel processors (Celeron & Pentium D)

Incompatible AMD processors (Athlon X2 & Sempron)

Mobile Processors (denoted as M) are incompatible

  • Minimum Memory – 4GB RAM
  • Storage – Hard drive must have at least 10GB of free space
  • Ports – Minimum 1 USB 2.0 port



 

About Transcom

As an innovative global leader specializing in providing outstanding customer experiences, Transcom is passionate about creating smarter people experiences everyday. We provide customer service, sales, and technical support solutions to some of the biggest international brands via our extensive network of 52 working centers in 21 countries.

We are passionate about people and look forward to meeting you!

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