Russian Speaking US Visa Process Advisor

Location: Hungary

Job category: Customer Service Representative (CSR)

Language: Swedish

We believe the health and happiness of our people is central to our success as a business. Some of the perks of this job include great Team, private insurance, free fruit days and massages. Are you curious & nimble? You are in the right place! We are looking for just the right person to join our Transcom family, and just like in a family - we care about YOU!

What's in it for YOU!

  • Work experience in international company and multilingual team

  • Excellent atmosphere, friendly and diverse environment, teamwork

  • Flexible work environment and working schedule

  • Internal training and career opportunities

  • Wide range of financial and in-kind benefits

  • Fruit and massage days

Join our Transcom Family as Russian Speaking US Visa Process Advisor!

  • Become an expert and provide an outstanding experience to our customers

  • Assess the nature of product or service issues and resolve basic to complex problems of customers, through inquiries received via email and phone (and occasionally live chat).

  • Use a variety of modern communication channels to offer the best possible service

  • Administratively process the customer experience cases via different computer applications

What we are looking for:

  • Fluent in English and Russian

  • Exceptional writing and speaking abilities to provide clear and empathetic customer support through email and live chat

  • Must demonstrate strong communication and interpersonal skills

  • Requires basic software knowledge

  • Must be able to efficiently manage multiple tasks at the same time

  • Secondary school is required

It would be helpful to demonstrate these capabilities

  • Show responsibility in everyday tasks

  • Proactivity

  • Display personal and corporate integrity

What life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

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