Network Engineer

Location: Croatia, Zagreb

Job category: Information Technology (IT)

Language: English

Welcome to Transcom’s Network engineer description page!

Since you have made it this far, we are happy to share some information about our great company and our amazing Tech Hub!

We are a global network of 28,000 local specialists, across 25 countries, passionate about providing outstanding customer experiences.

Given over 200 clients we support worldwide, we have opened our specialized Tech Hub in Croatia and Philippines, with other remote Techies working in other locations. A collective of amazing people who brainstorm, learn, teach, support each other, find solutions, eat, drink and party together! In Croatia we have grown to 70 employees in just 2 years and we keep growing (try and stop us!). With several product houses, we offer full support to both our clients and our employees, helping them grow and learn and to never have a reason to leave.

What’s in it for YOU!

  • A global role that puts you in an important part of our digital delivery

  • Working on applications with some of them having 20k+ users

  • Career opportunities - growth within the company, both horizontal and vertical

  • Personal and professional development: conferences, training, and coaching on the job

  • Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done

  • Opportunity to be innovative and pitch your own ideas

  • Education budget designated to each department

  • Multicultural communication and best practice sharing

  • Hybrid work location (Zagreb office + home office )

  • Christmas bonus (subject to the budget) and Easter bonus

  • A minimum of 23 vacation days (growing with tenure and parent status)

  • A free parking space

  • 100% covered Multisport card or Moontop benefit system

  • Additional health insurance

Great, now that we got you excited and interested in our company, our values and our Tech Hub, it is time to get to all the position details, something we are sure you are curious about.

Join us as a Network engineer!

  • Function as part of the global network team delivering small to large scale site & client builds for Transcom

  • Collaborate with the Global Network Manager in reviewing customer solutions and ensure implementation is within best practice standards

  • Participate in the network configuration and maintenance of remote sites and data centers worldwide

  • Implement Network Changes under ITIL best practices

  • Deploy and maintain next-generation Cisco Firewalls with IPS/IDS systems

  • Deploy and maintain a variety of network monitoring tools

  • Conduct Product Lifecycle Maintenance globally for network and security devices

  • Continuously keeping up-to-date the area related internal knowledge base and preparing required documentation and procedure definitions in order to ensure effective support work and knowledge transfer toward 1st line support organization units

  • Participate in meetings with project managers, stakeholders, and customers

  • Accept 2nd/3rd level technical escalations and provide technical support for incidents

  • IMPORTANT - the job is in two shifts, morning and afternoon! Usual dynamic is 3 weeks morning shift, 3 weeks afternoon shift

  • On call duty 1 week per month

  • Other duties as assigned

.What we are looking for:

  • College diploma or university degree in the field of computer science and/or 2 years equivalent work experience

  • 2+ years of Working experience in Cisco Firewalls ASA and Cisco Firepower Threat Defense (FTD) appliances, IPSec VPN, Cisco Anyconnect VPN, IPS, AAA network security framework

  • Extensive Cisco routing (BGP), Cisco switching, security-related configuration, and troubleshooting experience

  • Certified with a current certificate to at least CCNP

  • Working knowledge of SD-WAN as well as operating in a PCI & ISO compliant environment

  • Experience in cloud connectivity (VPC) would be advantageous

  • ITIL Foundation certified (v4) with 2+ years experience in Incident, Change, Request & CMDB Management

  • Ability to work under pressure, to tight timelines

  • Fluency in English is a must (both written and spoken). Other languages are a plus

What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

At Transcom, we follow our Values to a T, we live them, we breathe them, it is what we base our day to day work life on (and it is not just an empty promise, ask anyone).

We’re here to support

We keep our promises

We come as we are

We’re team players

We’re lifelong learners

We’re sure you loved everything you’ve read and heard, and would definitely love to learn more. In that case, apply, come talk to us, we are an open book. You will get all the nitty-gritty details, no hidden agendas, no false promises. What you hear/see, is what you get.

We would love to meet and talk to you! And hopefully soon say: “Welcome to Transcom!”

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