Frederik Nielsen

Frederik Nielsen

Frederik Nielsen
CSR, Borås

My name is Frederik, I'm 22 years old from Aalborg in Denmark. Before I moved to Sweden I worked for the royal guard in Copenhagen. The reason I chose to work abroad is that I thought it would be exciting and challenging to move to a different country.

I am a customer service representative for Scandic Hotels. What I love most about working at Transcom are definitely my coworkers. We work in a fairly small team where most people have relocated from Denmark which gives us rather big in common. Overall, we have a nice atmosphere in the group. My favorite part of the work is being able to help others, not just customers but also my coworkers by guiding and coaching them if needed. The most challenging part of the job is the change of atmosphere from my previous job. I am not used to working with people and it takes a bit of adjusting and getting used to. Most of all, you need a fair dose of patience and positivity to be a good CSR. You can always learn the basics, but not without the right attitude.

Transcom is a nice place to work if you enjoy customer service and meeting new people. It's really great to be able to meet people from all over Scandinavia and connect with people you never would have met otherwise. I would recommend moving to Borås because it's a nice town with lots of things to do. It's only a short bus ride away from Gothenburg as well.